PHILIPPINE NEWS, MANILA – Cebu Pacific will offer refunds to it’s passengers who were unable to check-in or tagged as no-shows for their flights over the Christmas holidays.
Those passengers with flights out of Manila between between December 23rd, 2014 and January 5th, 2015 will be able to rebook their flights within 30 days of the original departure date or receive a full refund.
Passengers have until January 12th, 2015 to call +(632) 702-0888 or visit a Cebu Pacific ticket office to specify their preference.
The Department of Transportation and Communications (DOTC) has said it will investigate Cebu Pacific’s liability over the cancellation and alleged overbooking of flights which brought disappointment to hundred of passengers on Christmas Day.
According to a DOTC spokesperson, Transportation Secretary Joseph Emilio Abaya, will meet with the Civil Aeronautics Board (CAB), Manila International Airport Authority (MIAA) and Civil Aviation Authority of the Philippines (CAAP) on Monday to determine if Cebu Pacific is liable for any violations. However, airlines are routinely allowed to overbook flights by 10% to compensate for the average level of ’no-shows’.
Vice president for corporate affairs of Cebu Pacific, Juan Lorenzo Tañada, said the airline had to adjust its flight schedules due to bad weather and the cancellation of several flights. This, combined with the large numbers wanting to travel, resulted in long queues, flight delays and a lot of angry passengers!
Meanwhile, many of the passengers hoping for compensation from the airline, have fallen victim to a Facebook hoax
A fake page masquerading as an official Cebu Pacific page, offered to give free flights to 1,000 people, allegedly as part part of the airline’s apology for the Christmas Day problems. The promo asked people to like the page and share a picture on their wall.
The fake offer was posted at around 1pm on December 26th, and gained more than 50,000 likes and 33,000 shares before the page was removed from Facebook. Although passengers were not asked to part with any additional cash, it no doubt further added to the disappointment and frustration of many of those whose Christmas celebrations had already been blighted.
Cebu Pacific responded to the hoax via Facebook, saying, “We will coordinate with authorities to identify parties behind this page so we can take necessary legal action.”
For the information of all passengers, the only official Cebu Pacific social media accounts are: